Returns

Original Artworks 

Due to the handmade nature of each product, returns are evaluated on a case-by-case basis. Because of this, all purchases are final, unless it became damaged during the shipment. All Artwork is packaged to its best to prevent any damage.

If your item arrived damaged and you would like to request for a refund, please take clear photos of it and email them to info@deborahchanstudio.com . We will instruct you further from there.

 

Refund for an Original Artwork

If you would like to return an original art for a refund. You should email info@deborahchanstudio.com within 1 week (7 calendar days) upon the arrival of your item. No refund will be acceptable after 7 days. 

You will be responsible for packing the item back to its original packaging and paying for your own shipping costs for returning. Shipping costs are non-refundable. If you receive a refund, the cost of initial and return shipping together with administrative fees will be deducted from your refund.

*Only original artworks may be refunded, unfortunately other items cannot be refunded.